A lawsuit filed Thursday alleges that Amazon did not tell its customers in New York City that they were being watched by facial recognition technology. A law that goes into effect in 2021 requires businesses to put up signs if they track customers’ biometric information, like their fingerprints or facial scans. Amazon’s Go stores opened in 2018 with the promise that customers could walk in, grab whatever they wanted off the shelves, and leave without having to check out. The lawsuit says that for Amazon Go to be able to keep track of its customers and the things they take, it has to keep an eye on their bodies at all times. The Surveillance Technology Oversight Project, a legal group that works to protect privacy in New York, is representing Perez.
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